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《職場(chǎng)英語(yǔ)》是為大學(xué)在校生編寫的實(shí)用性英語(yǔ)教材，旨在幫助學(xué)生在用英語(yǔ)交流的不同職場(chǎng)中建立信心，啟發(fā)和創(chuàng)造環(huán)境，通過口語(yǔ)表達(dá)和討論設(shè)定話題，接觸到較正式的、用于各種職場(chǎng)的實(shí)用英語(yǔ)。本教材應(yīng)用面廣、實(shí)用性強(qiáng)，符合教育部大學(xué)英語(yǔ)教學(xué)改革工作所確定的加強(qiáng)實(shí)用性英語(yǔ)教學(xué)，全面提高大學(xué)生英語(yǔ)應(yīng)用能力的教改方向。 本教材由10個(gè)單元組成，內(nèi)容涉及信函寫作、商務(wù)會(huì)議、談判、求職面試等與職場(chǎng)英語(yǔ)相關(guān)的各個(gè)方面。各單元均由情景對(duì)話、背景知識(shí)和實(shí)踐練習(xí)這三部分構(gòu)成。 實(shí)踐練習(xí)包括口語(yǔ)練習(xí)和書面練習(xí)，力求將課堂知識(shí)應(yīng)用到實(shí)際，成為本教材改進(jìn)增強(qiáng)的重點(diǎn)之一，也不失為其亮點(diǎn)之一。

《職場(chǎng)英語(yǔ)》是為大學(xué)在校生編寫的實(shí)用性英語(yǔ)教材。它旨在能幫助學(xué)生在用英語(yǔ)交流的不同職場(chǎng)中建立信心，啟發(fā)和創(chuàng)造環(huán)境，通過口語(yǔ)表達(dá)和討論給定話題，使學(xué)生接觸到較正式的、用于各種工作場(chǎng)合的實(shí)用英語(yǔ)。本教材應(yīng)用面廣、實(shí)用性強(qiáng)，符合教育部大學(xué)英語(yǔ)教學(xué)改革工作所確定的加強(qiáng)實(shí)用性英語(yǔ)教學(xué)，全面提高大學(xué)生英語(yǔ)應(yīng)用能力的教改方向。 

前言
社會(huì)的飛速發(fā)展和國(guó)際交往的日益頻繁，英語(yǔ)隨之進(jìn)入我們生活的各個(gè)方面；校園與職場(chǎng)國(guó)際化程度的日益提高，對(duì)英語(yǔ)水平的要求也越來越高。職場(chǎng)英語(yǔ)就是就業(yè)中要用的英語(yǔ)，涵蓋求職、日常辦公、商務(wù)談判、對(duì)外交流、業(yè)務(wù)會(huì)議、市場(chǎng)銷售等各個(gè)方面。而在校期間的英語(yǔ)學(xué)習(xí)最終目的也是為了能在將來工作中很好地使用英語(yǔ)來開展的。為適應(yīng)當(dāng)代大學(xué)轉(zhuǎn)型發(fā)展的需要，編者們集體編寫了《職場(chǎng)英語(yǔ)》教材。
本教材針對(duì)大學(xué)非英語(yǔ)專業(yè)的學(xué)生以及對(duì)未來職場(chǎng)有英語(yǔ)需求的讀者。教材將專業(yè)知識(shí)融入真實(shí)的職場(chǎng)，旨在培養(yǎng)學(xué)生在職場(chǎng)上的英語(yǔ)溝通與交際能力，以勝任未來的工作。編寫過程中，尤其注重知識(shí)性和實(shí)用性的結(jié)合，并采用與時(shí)俱進(jìn)的編寫理念及鮮明生動(dòng)的結(jié)構(gòu)。
首先，在主題選擇上，本教材由10個(gè)單元組成，一個(gè)單元圍繞一個(gè)主題，但又緊密相連：第1單元Job Interviews （工作面試），第2單元Business Etiquette（商務(wù)禮儀），第3單元Personal Letters（私人信函），第4單元Business Letter（商務(wù)信函），第5單元Business Negotiation（商務(wù)談判），第6單元Production and Marketing（產(chǎn)品與營(yíng)銷），第7單元Business Communication（業(yè)務(wù)溝通），第8單元Personnel Matter（人事問題），第9單元External Correspondence（對(duì)外聯(lián)絡(luò)），第10單元Business Training（商業(yè)培訓(xùn)）。
其次，在章節(jié)布局上，本教材結(jié)構(gòu)清晰、完整。先以單詞及詞組（words and expressions）作為章節(jié)的導(dǎo)入，將讀者帶入相應(yīng)的情景之中。而后開始篇章閱讀。每章分為4個(gè)部分（Section A, B, C, D)，而各部分又包含兩篇文章（信函等應(yīng)用文輔以例文），所選文章充分體現(xiàn)和展示了職場(chǎng)中可能遇到的不同情景和問題，以激發(fā)學(xué)生的學(xué)習(xí)興趣和積極性。閱讀篇章后，配以拓展閱讀（supplementary reading），讓學(xué)生在課余自行豐富和擴(kuò)大知識(shí)面。再后以輕松一刻（time for fun）作為一章結(jié)尾，寓教于樂，輕松閱讀。
最后，在習(xí)題設(shè)計(jì)上，閱讀部分（reading section）之后的各類習(xí)題側(cè)重點(diǎn)不盡相同，分別圍繞說、讀、寫、譯4種語(yǔ)言技能的培養(yǎng)展開。這種習(xí)題設(shè)計(jì)避免了以往教材中習(xí)題單一、枯燥乏味的不足，既有助于提高讀者的語(yǔ)言綜合技能，又注重培養(yǎng)學(xué)生積極思考和批判思維的能力。
本教材編者均來自教學(xué)一線，具有多年教學(xué)工作經(jīng)驗(yàn)，深知當(dāng)代大學(xué)英語(yǔ)及公共英語(yǔ)教學(xué)中存在的問題和不足。因此，衷心希望本書的嘗試能給學(xué)生和教師們帶來一定提高和幫助。當(dāng)然，作為一種探索，編寫組雖為此付出了很大努力，但由于水平和認(rèn)知有限，書中難免會(huì)有謬誤和不當(dāng)之處，希望使用此書的師生提出寶貴意見和建議，同時(shí)懇請(qǐng)廣大讀者和同仁批評(píng)指正，以求不斷改進(jìn)完善。
編 者
2016年5月

劉洪嬌（1984-），碩士研究生，現(xiàn)任沈陽(yáng)大學(xué)外國(guó)語(yǔ)學(xué)院講師，研究方向?yàn)橥鈬?guó)語(yǔ)言學(xué)及應(yīng)用語(yǔ)言學(xué)，以及跨文化交際。主持、參與多項(xiàng)省級(jí)課題，出版專著一部。

目錄
Contents
001 Unit 1　Job Interviews
Useful Words and Expressions / 002
Section A Preparation / 003
Text A How to Prepare for a Job Interview / 003
Text B Don’t Give Answers, Tell Stories / 004
Section B Possible Problems / 007
Text A Are You Over-Preparing for Your Interview / 007
Text B Topics to Avoid for Job Interviews / 009
Section C About Salary / 011
Text A Salary Negotiation / 012
Text B When and How to Disclose Your Salary Requirements / 013
Section D Interview Taboos / 015
Text A Ten Things Not to Say in a Job Interview / 015
Text B Please Don’t Do These Eight Things in an Interview / 017
023 Unit 2　Business Etiquette
Useful Words and Expressions / 024
Section A Telephone Etiquette / 025
Text A Business Telephone Etiquette  / 025
Text B Tips for Great Business Phone Call Etiquette / 026
Section B Reception Etiquette / 029
Text A How to Receive Visitors and Behave with Them in Your Office / 029
Text B How to Behave as a Visitor or a Guest / 031
Section C Meeting Etiquette / 033
Text A Meeting Etiquette / 033
Text B Business Meetings / 035
Section D Table Manners / 037
Text A Business Lunch Etiquette in China / 038
Text B Mind Your Table Manners / 039
045 Unit 3 Personal Letters
Useful Words and Expressions / 046
Section A Job Hunting / 047
Text A Strategies and Techniques for Job Search Success / 047
Text B How to Write an Application Letter / 049
Section B Recommendation  / 051
Text A How to Make a Recommendation Request / 051
Text B Recommendation for Employment / 053
Section C Resumes / 056
Text A Resumes / 056
Text B Functional Resume / 058
Section D Leave and Notification / 061
Text A How to Write a Leave of Absence Letter / 061
Text B Notice / 062
068 Unit 4　Business Letter
Useful Words and Expressions / 069
Section A Invitation / 070
Text A Business Invitation Letter / 070
Text B Friendly Invitation Letter / 071
Section B Certification / 073
Text A How to Write a Certification Letter / 073
Text B The Certification Letters for Employee / 075
Section C Complaint / 077
Text A How to Write a Complaint Letter  / 077
Text B How to Respond to a Complaint Letter / 078
Section D Introduction / 080
Text A Business Introduction Letter / 081
Text B How to Write a Self Introduction Letter / 082
088 Unit 5　Business Negotiation
Useful Words and Expressions / 089
Section A Preparation / 090
Text A How to Plan a Negotiation Meeting / 090
Text B Seven Strategies That Boost Negotiation Success / 091
Section B Strategies and Skills / 093
Text A What Is Win-Win Negotiation? / 094
Text B The Art of Negotiating / 096
Section C Closing the Deal / 098
Text A How to Successfully Close a Negotiation / 098
Text B Five Tips for Closing the Deal in Business Negotiations / 100
Section D Dealing with Threats / 103
Text A  Five Ways to Deal with Threats during a Negotiation / 103
Text B How to Get Tough in Your Next Negotiation  / 104
110 Unit 6　Production and Marketing
Useful Words and Expressions / 111
Section A Introduction / 112
Text A How to Write Product Instructions that Really Work / 112
Text B How to Design a Readable User Manual / 114
Section B Product Development / 117
Text A The Secret to Successful Product Design Is Simplicity / 117
Text B Three Ways to Use Social Media for Product Research and Development / 119
Section C Service Concept / 121
Text A Services Marketing — Moment of Truth / 122
Text B Customer’s Expectations and Delight / 123
Section D Market Structure / 125
Text A The Seven Ps of Marketing / 126
Text B Market Structures / 127
133 Unit 7　Business Communication
Useful Words and Expressions / 134
Section A On Business / 135
Text A How to Prepare for a Business Trip / 135
Text B How to Get Organized for a Business Trip / 137
Section B Communication with Customers / 139
 
Text A How to Communicate More Effectively with Customers / 139
Text B Simple Ways to Improve Your Communication with Clients / 142
Section C Communication with Employees / 144
Text A How to Communicate Effectively with Employees / 145
Text B Better Communicate with Remote Startup Employees / 147
Section D Communicate with / 149
Text A How to Communicate with Your Boss / 150
Text B How to Improve Communication with Your Boss / 151
158 Unit 8　Personnel Matter
Useful Words and Expressions / 159
Section A Benefits of Company / 160
Text A Employee Benefits Questions to Ask / 160
Text B Benefits of  Working for Small Companies / 162
Section B Tax Issues / 164
Text A Tax-Free Benefits for Employees in the US / 164
Text B Tax Issues / 166
Section C Promotion  / 168
Text A Should You Accept a Promotion Without a Raise / 169
Text B Know Yourself  When to Get a Promotion / 171
Section D Resignation / 173
Text A Tell Your Employer You Need Change / 173
Text B Ready to Quit Your Job / 175
181 Unit 9　External Correspondence
Useful Words and Expressions / 182
Section A Contacting by E-mail / 183
Text A The Use of E-mail in Business Communication / 183
Text B Effective E-mail Communication / 185
Section B Contacting by Fax / 187
Text A  Uses of Faxes in Business / 187
Text B How to Fax over the Internet / 189
Section C Customer Relationship / 191
Text A The Secret of Better Communication with Your Customers / 191
Text B Effective Communication in Customer Service / 193
Section D Dealing with / 195
Text A Customer Complaints Online / 195
Text B Difficult Customers / 197
204 Unit 10　Business Training
Useful Words and Expressions / 205
Section A Staff  Development / 206
Text A Training Staff / 206
Text B Training Can Make a Difference / 208
Section B Assessing Training / 210
Text A Assessing Staff  Training Needs / 211
Text B Assessment to Training Goals / 212
Section C Team Building / 215
Text A Team Building in the Workplace / 215
Text B Team Work and Team Building Essentials / 216
Section D Corporate / 219
Text A What Makes Up Your Company Culture? / 219
Text B Examples of Corporate Culture / 220
226 Keys